EverJoy Site and Store Policies
Privacy Policy
At EverJoy, your trust means everything to us. When you shop with us or join one of our celebrations, we may collect details such as your name, contact information, delivery address, and payment method to process your order smoothly. We may also collect browsing information through cookies to improve your experience.
We use your information only to complete your purchase, arrange delivery, and share updates if you have subscribed. We never sell or rent your details. We may share information with trusted third-party partners, such as Shopify, PayPal, Afterpay, shipping providers, and suppliers who send products directly to you, but only to fulfil your order.
Our site uses secure encryption to protect your data, and we do not store your full credit card information. If you would like to access, correct, or delete the information we hold, please contact us at [insert email]. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Refunds & Returns Policy
We want every EverJoy purchase to bring you joy. If your product arrives faulty, damaged, or does not match its description, you are entitled to a repair, replacement, or refund under the Australian Consumer Law (ACL).
Some of our items are sent directly from trusted suppliers (dropshipping). This means return instructions may vary depending on the product. We will guide you step by step to make the process simple.
If you change your mind, we are happy to offer an exchange or store credit within 14 days of receiving your item, provided it is unused, in original condition, and return postage is covered by you. Please note that personalised items and event tickets are non-refundable unless required by law.
Nothing in this policy limits your rights under the Australian Consumer Law, including your rights to a refund, repair, or replacement where goods fail to meet consumer guarantees.
To start a return, email us at [insert email] with your order number and reason.
Shipping & Delivery Policy
At EverJoy, we take care to ensure your order reaches you as quickly as possible. Most orders are processed within 2 to 3 business days. Some of our products are shipped directly from our trusted suppliers (dropshipping). This allows us to bring you a wider range of unique celebration items. Delivery times may vary depending on the supplier’s location and the carrier used.
We ship across Australia with tracking provided where available. While we do our best to meet estimated delivery timeframes, they are estimates only and may be affected by supplier or carrier delays.
Risk in goods passes to you once your order is delivered to the address provided. If an issue arises with delivery, we will assist you in resolving it with the relevant supplier or carrier.
Terms & Conditions
By using the EverJoy website or purchasing from us, you agree to the following terms:
- Some products are shipped directly from trusted suppliers (dropshipping). While we carefully select these suppliers, delivery times and packaging may vary.
- All orders are processed and managed by EverJoy, and your rights under the Australian Consumer Law remain with us as the retailer.
- We do our best to provide accurate product descriptions, images, and prices, but small variations may occur.
- All prices are listed in Australian dollars and include GST where applicable.
- Full payment must be received before goods are shipped or event bookings confirmed.
- We reserve the right to correct errors in pricing and availability before accepting an order.
- All content on this website, including designs, images, and logos, belongs to EverJoy and may not be used without permission.
- To the extent permitted by law, our liability is limited to the remedies available under the Australian Consumer Law.
These terms are governed by the laws of New South Wales, Australia and any disputes will be subject to the jurisdiction of its courts.
Payment & Security Policy
Shopping at EverJoy is safe and secure. We accept Visa, Mastercard, PayPal, and Afterpay (where available). Payments are processed through secure third-party providers using SSL encryption.
When you purchase products that ship directly from our suppliers, your payment is still made to EverJoy. We then arrange fulfilment with our partners. We do not share your financial details with them, and we do not store your full credit card details.
Cookie Policy
EverJoy uses cookies to enhance your experience. Cookies help us remember your preferences, keep track of your shopping cart, and understand how visitors use our site.
We may also share anonymous cookie data with trusted third-party providers such as Google Analytics and Facebook to improve our services and marketing. You can disable cookies in your browser settings, but please note some parts of the site may not work properly.
Events & Booking Policy
Booking your place at an EverJoy celebration is simple. Select your time, confirm your details, and make your payment to secure your spot.
Cancellations can be made up to 7 days before the event for a full refund. If you cancel within 7 days, we will provide a credit towards another EverJoy event. If we cancel an event due to weather or other unforeseen circumstances, you will be offered a full refund or a rescheduled date.
Nothing in this policy limits your rights under the Australian Consumer Law. If an event cannot go ahead due to circumstances beyond our control such as extreme weather, we will provide either a refund or a rescheduled option.
For everyone’s safety and enjoyment, please follow all instructions provided at our events. Attendance is at your own risk.
Accessibility Statement
At EverJoy, celebrations are for everyone. We are committed to making our website and events accessible and inclusive.
If you experience difficulties using our site or booking process, please contact us at [insert email]. We will do our best to improve your experience and help you enjoy our celebrations.
