FAQ

EverJoy is an Australian business that celebrates life’s moments in style. We provide unique decorations, gifts, and experiences for cultural festivals, holidays, and special occasions.

No, Christmas is just the beginning. We also celebrate Easter, New Year’s, Eid, Diwali, cultural festivals, and many more occasions. Our collection grows with the seasons.

Some items are sent directly from our trusted suppliers (dropshipping), while others come from within Australia. This allows us to offer a wider range of unique products. Don’t worry — all orders are managed by EverJoy and your rights under Australian law are always with us.

Most orders are packed within 2–3 business days. Delivery times depend on where you live and whether your order is shipped locally or by one of our suppliers. We’ll always provide tracking where available so you can follow your parcel.

While delivery times are estimates only, if your order is significantly delayed or lost, please contact us. We’ll work with the carrier or supplier to resolve the issue quickly.

Yes. If your item is faulty, damaged, or not as described, you’re entitled to a repair, replacement, or refund under the Australian Consumer Law. If you simply change your mind, we can offer an exchange or store credit within 14 days, as long as the item is unused and in its original condition.

Personalised products and event tickets are non-refundable unless required by law.

At this stage, EverJoy focuses on shipping within Australia. If you are overseas and interested in our products, contact us and we’ll see if we can help.

We accept Visa, Mastercard, PayPal, and Afterpay (where available). All payments are processed securely through trusted third-party providers.

Yes. EverJoy uses SSL encryption and secure gateways for all transactions. We do not store your full credit card details, and we never share your financial information with suppliers or carriers.

Yes. For our events, simply choose your date, confirm your details, and complete payment. Your spot will then be reserved.

If you cancel up to 7 days before the event, you’ll receive a full refund. If you cancel within 7 days, we’ll provide a credit towards another EverJoy event. If we cancel the event, you’ll receive a full refund or a reschedule option.

You can reach us at [insert email] or through the contact form on our website. We’re based in NSW, Australia, and we love hearing from our customers.

Yes. We’re committed to making EverJoy accessible for everyone. If you experience any issues, please let us know so we can improve your experience.

Yes. EverJoy is all about celebrating across the year. We regularly release new collections that align with cultural festivals, national holidays, and special events in Australia.